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Your Role in Patient Safety

Prevent Health Care Errors | Family and Visitors Help Keep Our Patients Safe

Prevent Health Care Errors

Everyone has a role in making health care safe—physicians, health care executives, nurses and technicians. Health care organizations across the country are working to make health care safety a priority. You, as the patient, can also play a vital role in making your care safe by becoming an active, involved and informed member of your health care team. This section provides simple advice on how you, as the patient, can make your care a positive experience. After all, research shows that patients who take part in decisions about their health care are more likely to have better outcomes.

To prevent health care errors, patients are urged to …

Ask a trusted family member or friend to be your advocate.
Your advocate can ask questions that you may not think of while you are under stress.
Ask this person to stay with you.
Your advocate can also help remember answers to questions you have asked, and speak up for you if you cannot.
Make sure this person understands your preferences for care and your wishes concerning resuscitation and life support.
Review consents for treatment with your advocate before you sign them and make sure you both understand exactly what you are agreeing to.
Before you leave the hospital or other facility, ask about follow-up care and make sure that both you and your advocate understand all of the instructions.
Your advocate should know what to look for if your condition is getting worse and whom to call for help.

Know what medications you take and why you take them. Medication errors are the most common health care mistakes.

Ask about the purpose of the medication and ask for written information about it, including its brand and generic names. Also inquire about the side effects of the medication.
If you do not recognize a medication, verify that it is for you.
Ask about oral medications before swallowing, and read the contents of bags of intravenous (IV) fluids. If you’re not well enough to do this, ask your advocate to do this.
If you are given an IV, ask the nurse how long it should take for the liquid to “run out.” Tell the nurse if it doesn’t seem to be dripping properly (that it is too fast or too slow).
Whenever you are going to receive a new medication, tell your doctors and nurses about allergies you have, or negative reactions you have had to medications in the past.

Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.

Your health is too important to worry about being embarrassed if you don’t understand something that your doctor, nurse or other health care professional tells you.
Don’t be afraid to ask about safety. If you’re having surgery, for example, ask the doctor to mark the area that is to be operated upon.
Don’t be afraid to tell the nurse or the doctor if you think you are about to receive the wrong medication.
Don’t hesitate to tell the health care professional if you think he or she has confused you with another patient.

Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.

Tell your nurse or doctor if something doesn’t seem quite right.

Expect health care workers to introduce themselves when they enter your room and look for their identification badges. A new mother, for example, should know the person to whom she is handing her baby. If you are unsure, ask.

Take action and practice hand hygiene often. Use soap and water or an alcohol based hand rub to clean your hands. It only takes 15 seconds to practice hand hygiene. Ask those around you to also practice hand hygiene. Your doctors and nurses should practice hand hygiene every time they enter your room. You and your visitors should clean your hands before eating, after using the restroom, and after touching surfaces in the restroom, and after touching surfaces in the hospital room.

Notice whether your caregivers have washed their hands. Hand washing is the most important way to prevent the spread of infections. Don’t be afraid to remind a doctor or nurse to do this.

Know what time of day you normally receive a medication. If it doesn’t happen, bring this to the attention of your nurse or doctor.

Make sure your nurse or doctor confirms your identity, that is, checks your wristband or asks your name, before he or she administers any medication or treatment.

Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.

Ask your doctor about the specialized training and experience that qualifies him or her to treat your illness (and be sure to ask the same questions of those physicians to whom he or she refers you).
Gather information about your condition. Good sources include your doctor, your library, respected websites and support groups.
Write down important facts your doctor tells you, so that you can look for additional information later. And ask your doctor if he or she has any written information you can keep.
Thoroughly read all medical forms and make sure you understand them before you sign anything. If you don’t understand, ask your doctor or nurse to explain them.
Make sure you are familiar with the operation of any equipment that is being used in your care. If you are using oxygen in the hospital or will be at home, do not smoke or allow anyone to smoke near you while oxygen is in use.

Participate in all decisions about your treatment. You are the center of the health care team.

You and your doctor should agree on exactly what will be done during each step of your care.
Know who will be taking care of you, how long the treatment will last, and how you should feel.
Understand that more tests or medications may not always be better. Ask your doctor what a new test or medication is likely to achieve.
Don’t be afraid to seek a second opinion. If you are unsure about the nature of your illness and the best treatment, consult with one or two additional specialists.
The more information you have about the options available to you, the more confident you will be in the decisions made.

Family and Visitors Help Keep Our Patients Safe

Exercise is important to healing. Thank you for assisting us in encouraging exercise and keeping our patients safe at the same time.

Patients with Red Socks must either be in a wheelchair or have someone walking with them if they go outside their room.

Patients are not allowed in the cafeteria. They are welcome to talk with their nurse about snacks or other dietary needs.

The 4th floor is off limits to everyone except OB patients and their immediate families. We do not have windows to view babies because they are in their room with their mothers.

Smoking areas are outside the Emergency Department and behind the hospital next to the metal storage building. Look for the signs.

It is important for patient care that the nurse knows where the patients are at all times. Please inform the nurse when you are going and when you expect to return: “outside to walk, will be back in 10 minutes”.

Where to walk:

The courtyard off the 1st floor hall
1st floor – All public halls, but not in the cafeteria
2nd floor – All public halls within the double doors and 2nd floor Family Waiting Room
3rd floor – All public halls