While You Are With Us
Patient Identification
Your identification bracelet is our means of identifying you for treatment, medications, and emergency purposes. It is important that you keep it on during your stay.
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Staff Identification
SMCSR’s staff can be easily identified by the photo ID badges that they wear. For extra safety, a special infant’s and children’s security system is in place at the hospital. Hospital policy requires that infants and children be cared for only by staff with proper identification or by the legal guardian or immediate family member of the infant or child.
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Personal Articles
Personal articles such as toothbrushes, dentures, eyeglasses and hearing aids should be kept in the drawer of your bedside table when not in use. The hospital will provide special containers for dentures and hearing aids if needed. As a courtesy to other patients, we ask that you not use perfumed toiletries during your stay. For safety reasons, personal electrical appliances are not allowed.
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Nurse Call System
A call light system is located at your bedside. You may use it if you need assistance. A staff member will respond through the intercom system or answer your light in person. Your bed is equipped with two half side rails that are pulled up to assist you to turn or reposition yourself while in bed.
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Up and About
A gown and non-skid slipper socks are available for your convenience if you should decide to go outside your room. If you plan to leave the nursing unit for any reason, you must inform the nursing staff.
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Meals
Menus are provided daily which offer choices for the next day’s meals. Mark the food items you wish to order by circling them. Your doctor’s diet orders may affect items sent. In the right upper corner please mark whether you would like small, medium or large portions. Your nurse will pick up your menu and send it to Nutrition Services
each day. Let your nurse know if you would like to discuss your diet with a dietitian. Guest trays are available for visitors as described in greater detail in the visitors’ section of this guide. Meals are delivered at the following times:
BREAKFAST - 7:30 a.m. to 8:15 a.m.
LUNCH - 12:15 p.m. to 1:00 p.m.
DINNER - 5:15 p.m. to 6:15 p.m.
Snacks are available upon request.
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Smoking
SMCSR is a smoke-free environment for health and safety reasons. Smoking is not permitted anywhere inside the hospital. If your doctor’s activity orders allow it, you may smoke in the designated smoking areas outside the hospital. Please ask your nurse for assistance to the nearest designated smoking area.
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Fire Safety
All hospital staff members are trained in fire and emergency procedures, and we regularly test the emergency fire alarm systems by conducting drills. When you hear the fire alarm, please stay where you are and let the staff know your location. Please do not open doors. An announcement over the public address system will let you know when the test is over. If there is any threat of fire, the fire safety crew will be on hand within minutes to escort you to a designated safety area.
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Comments and Concerns
If you have questions or comments to make about your care at any time during your stay, please direct them to our staff. You may also voice your concerns during your hospital stay by calling 707-576-4200 (Hospital Administration) or 707-576-4000. Written comments and questions may also be mailed to—
Sutter Medical Center of Santa Rosa
Administration
3325 Chanate Road
Santa Rosa, CA 95404
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