For Your Convenience
Translation Services
If you are unable to communicate in English, translation services will be provided (free of charge). Some languages less common to Sonoma County may require special arrangements. Hearing-impaired telephone lines (TOY) are available by calling 575-7911.
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Telephones
A telephone is located beside all patient beds, except in the Intensive Care Unit. If a telephone is not located at your bedside or is not functioning properly, a nurse can assist you. To make a local call: Dial “9” and then the local telephone number. For long distance calls, dial “8” and wait for the dial tone. Then dial “0” and the long distance number. The operator will come on to the line to obtain billing information.
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Wireless Network
A wireless network is available for our Patients and their guests to use during your stay in the hospital. To access Sutter Medical Center of Santa Rosa’s Guest Network from your laptop:
- Click on START
- Connect To
- Wireless Network Connection
- Choose SHGUESTNET
- Connect
Read the notice then scroll to the bottom and click on the ACCEPT button and you will be connected to the internet. Please visit us on the web at www.suttersantarosa.org.
For more information on free wireless service, visit our SHGuestNet access page.
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Television
A television set is located in each patient room. Each bed is provided with a remote control device. SMCSR offers special programming for our new parents on Channel 16 that provides information about taking care of yourself and your baby. Newborn Care Education is available in Spanish on Channel 15. Health Education Programs designed for patients are available on Channel 11. The Patient Education Channel is delivered via satellite television 24 hours per day direct to the television sets in the patients’ rooms. Programming is easy to understand and covers a wide variety of topics ranging from Chronic Diseases to Health and Wellness.
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Newspapers
Newspapers are available for purchase from machines located outside the hospital’s main entrance.
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Gift Shop
Reading material, flowers, soft drinks, snacks and gifts are available for purchase in the Hospital Auxiliary Gift Shop, located near the main lobby. Proceeds from the shop are donated to the hospital and used to support hospital programs. The Gift Shop hours are:
Monday to Saturday- 9:30 a.m. to 4:30 p.m.
Sunday-12:00 p.m. to 4:30 p.m.
Please note that hours are subject to volunteer availability.
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